Updated Refund Policy

 

Foot Kandi by Kisha does not offer refunds however we offer store credit. Product must not be worn or otherwise damaged unless due to shipping. Please have a valid email address on file for all correspondence related to returns. 

You can always contact us for any questions at footkandibykisha@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, face masks, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds due to damages by shipping 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Refunds for all other Purchases (not shipping damages - see above)

Refunds will be inspected thoroughly if return is approved then store credit will be applied to your account. Product must not be worn or otherwise damaged unless due to shipping. Please have a valid email address on file for all correspondence related to returns.